PAL Energy Smart
PAL Energy Smart is an Energy Services Company (ESCO) specializing in aggregating, procuring, and managing electricity in the energy deregulation markets as to get lower prices or other benefits for our customers in helping them to reduce and manage their electricity expenses.
We do this by working with multiple Retail Electric Providers, or REPs, from across the country to negotiate for low electric rates and switching your electric accounts require very little of your time. Simply put, we do all the work and you get the savings benefits.We offer a broad range of plans to help you manage your organization’s electricity costs. From fixed price to index, or more sophisticated risk mitigation solutions, we’ve got what your business is looking for.
We do this by working with multiple Retail Electric Providers, or REPs, from across the country to negotiate for low electric rates and switching your electric accounts require very little of your time. Simply put, we do all the work and you get the savings benefits.
We offer a broad range of plans to help you manage your organization’s electricity costs. From fixed price to index, or more sophisticated risk mitigation solutions, we’ve got what your business is looking for.
Languages Spoken:
English
Spanish
Vietnamese
Chinese
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Energy ProductsFixedCommodityIndexed (MCPE or Wholesale)Hybrid Price ProductHeatRenewable (Green Energy)
Energy Products
Commercial
Residential
Industrial
Association
Nonprofit
Business Hours
Monday - Friday:
9:00 a.m. - 6:00 p.m. CST
Saturday:
10:00 a.m. - 4:00 p.m. CST
Energy Services Company specializing in aggregating, procuring, and managing electricity in the energy deregulation markets as to get lower prices or other benefits for our customers in helping them to reduce and manage their electricity expenses.We provide optimal electricity services to consumers and businesses through some of the most leading energy suppliers, offering superior products and flexible contracts. We have substantial leveraging power, affording us the ability to offer energy at the lowest rates. We develop, execute, incorporate, and uphold high business standards, broad energy products, real-world applications, based on well-defined goals and sound principals, which our professional consultants adapt to customers' explicit demands. This goal is achieved through solid partnership with steadfast product vendors which enable us to incorporate the most effective product solution to your business demands, thus resulting in maximum money-savings potential and business efficiency.Our personnel are our strength. We employ educated and skilled individuals to provide our clientele with the utmost attention, devotion, and dedication. We care for and about our workforce and train them continuously to keep them apprised of all advancements in the industry, as well as market conditions changing rules & regulations.
Energy Services Company specializing in aggregating, procuring, and managing electricity in the energy deregulation markets as to get lower prices or other benefits for our customers in helping them to reduce and manage their electricity expenses.
We provide optimal electricity services to consumers and businesses through some of the most leading energy suppliers, offering superior products and flexible contracts.
We have substantial leveraging power, affording us the ability to offer energy at the lowest rates.
We develop, execute, incorporate, and uphold high business standards, broad energy products, real-world applications, based on well-defined goals and sound principals, which our professional consultants adapt to customers' explicit demands. This goal is achieved through solid partnership with steadfast product vendors which enable us to incorporate the most effective product solution to your business demands, thus resulting in maximum money-savings potential and business efficiency.
Our personnel are our strength. We employ educated and skilled individuals to provide our clientele with the utmost attention, devotion, and dedication. We care for and about our workforce and train them continuously to keep them apprised of all advancements in the industry, as well as market conditions changing rules & regulations.
Why PAL Energy Smart?
And more...
PAL Energy Smart offers service features through our affiliated Retail Electric Providers include:
PAL ENERGY SMART has an experienced, committed & talented workforce that is intimately familiar with a vast array of energy products and volatile energy market conditions, so you always have the support you need and the money-savings potential that you so crave. We provide clear-cut answers, sound solutions and the right energy product to meet your needs, thus covering a wide range of home models and business types to creating maximum energy efficiency when possible and money-savings potential .Our consulting services are FREE to you. We show our clients optimal products for certain home or business energy usage practices or business operation demands, thus making a sound evaluation that will maximize their energy efficiency and potentially save them money as a result. So, take this opportunity to contact us for a FREE consultation that could potentially maximize your energy efficiency and help shape your bottom line.
PAL ENERGY SMART has an experienced, committed & talented workforce that is intimately familiar with a vast array of energy products and volatile energy market conditions, so you always have the support you need and the money-savings potential that you so crave. We provide clear-cut answers, sound solutions and the right energy product to meet your needs, thus covering a wide range of home models and business types to creating maximum energy efficiency when possible and money-savings potential .
Our consulting services are FREE to you. We show our clients optimal products for certain home or business energy usage practices or business operation demands, thus making a sound evaluation that will maximize their energy efficiency and potentially save them money as a result. So, take this opportunity to contact us for a FREE consultation that could potentially maximize your energy efficiency and help shape your bottom line.
WE NOW OFFER SERVICES IN:
Texas
New York
Maryland
New Jersey
Connecticut
Rhode Island
Massachusetts
Maine
Illinois
Washington D.C.
Delaware
New Hampshire
Pennsylvania
Ohio
California--available 3rd quarter 2010
Available soon:
Michigan
Canada
Commercial Quote Request Form
Please provide us the following information on the "Contact Form" to your right with the following information so that we could best serve you:
(If Applicable)
In many deregulated states, residential customers have the opportunity to choose their retail electric provider, or REP. Similar to the deregulation of telephone service in 1983, the deregulation of electricity gives consumers the ability to shop for their electric supply service and choose the provider whose products, rates, and services that are most suitable to their needs.
Millions of people have exercised their rights to pick their Retail Electric Provider and a plan that is right for them. With a wide variety of electricity products and plans available in the marketplace, you may find a plan that provides you with little, some, or significant savings thereof, or provide more added values than your current plan. You may also want to consider switching to an electricity product that uses primarily renewable energy, for instance. Some Retail Electric Providers also have other value-added services like air conditioning maintenance, rewards programs, or other customer service benefits. However, switching may not be for you if you are happy with your current REP, are currently receiving service under a long-term contract, or that it may not be feasible for you to break your current contract with your current supplier as to switch to another Retail Electric Provider who may offer you a better product and/or rate that could save you money. Start by asking yourself a few questions to decide if switching is right for you.
AtPAL Energy Smart, we make the most of your money. We strive our best every day to ensure customer satisfaction by commitment to be your low-cost, reliable, and value-driven energy provider via our affiliated REPs, or Retail Electric Providers.
We work with a number of solid, reliable, and progressive energy providers to bring our customers affordable, reliable energy, and related money-savings energy products and electricity services that could really maximize the most of your energy dollars. Our experience, courteous, reliable, and highly-trained expertises will help you get the best energy products/rates, thus keeping your business running efficiently, productively and profitably. We provide our customers with up-to-date & superior energy solutions in a dynamic and changing landscape.
Green Mountain Energy Companys Pollution Free Reliable Rate
Clean- generated 100% by wind and water - resources that are clean, renewable and generate no air pollution
Stableprotect yourself from price increases and lock in your rate for one year for a highly competitive price
Reliable- nothing changes in the way the electricity is delivered to your home, so your electricity service will be as reliable as ever
PAL Energy Smartis committed to offer our valued customers value-driven products/rates today and for years to come.
We have more affiliated Retail Electric Providers for residential, commercial, and industrial offline. Please contact us for more details.
Local: (281) 206-2675 Toll-Free: 1-888-815-9996 Fax: 1-888-486-2010service_palenergysmart.us
Renewal
Enrollment
PAL Energy Smartwelcomes all Trade Associations and Group Purchase Organizations that specialize in negotiating bulk purchase discounts for their members whom they have vested interests in and responsibilities to. With that in mind, PAL Energy Smart has designed unique programs for Associations, Group Purchase Organizations, and other non-profit entities that bring incentives to all the members of these organizations. We look forward to serving any such organizations.We will work closely with each member organization to ensure mutual benefits, understanding, needs analysis...of the organization and its membership accordingly.We will also work and monitor closely with all of our Retail Electric Providers, or REPs, to provide the Association with accurate tracking reports...so that the Association can manage its loyalty program with the members, thus increasing the effectiveness of the Association and quantifying the member benefit.For more information on how your association can benefit from all the aforementioned and other yet to be discussed rewards, please contact :Peter NguyenSales/Marketing DirectorLocal:(281) 206-2675 (Houston & vicinity)Toll-Free: 1-888-815-9996Toll-FreeFax: 1-888-486-2010peter.nguyen_palenergysmart.us
PAL Energy Smartwelcomes all Trade Associations and Group Purchase Organizations that specialize in negotiating bulk purchase discounts for their members whom they have vested interests in and responsibilities to. With that in mind, PAL Energy Smart has designed unique programs for Associations, Group Purchase Organizations, and other non-profit entities that bring incentives to all the members of these organizations. We look forward to serving any such organizations.
We will work closely with each member organization to ensure mutual benefits, understanding, needs analysis...of the organization and its membership accordingly.
We will also work and monitor closely with all of our Retail Electric Providers, or REPs, to provide the Association with accurate tracking reports...so that the Association can manage its loyalty program with the members, thus increasing the effectiveness of the Association and quantifying the member benefit.
For more information on how your association can benefit from all the aforementioned and other yet to be discussed rewards, please contact :
Peter Nguyen
Sales/Marketing Director
Local:(281) 206-2675 (Houston & vicinity)
Toll-Free: 1-888-815-9996
Toll-FreeFax: 1-888-486-2010
peter.nguyen_palenergysmart.us
To learn how PAL Energy Smart could help you start saving money today on your monthly electric bills,
please contact us during our normal business operating hours:
10:00 a.m.-4:00 p.m. CST
Local: (281) 206-2675 (Houston & vicinity)
Toll-Free Fax: 1-888-486-2010
E-mail: service_palenergysmart.us
English - Extension 103
Vietnamese - Extension 102
Spanish - Extension 105
P.O. Box 682046
Houston, TX 77268
For quick questions on your billing or customer service issues, please contact your current Retail Electric Provider.
Opportunity:
Our team of energy professionals are our strength. We employ educated and skilled individuals to provide our clientele with the utmost attention, devotion, and dedication. We care for and about our workforce and train them continuously to keep them apprised of all advancements in the industry, as well as market conditions changing rules & regulations.
We are looking for individuals who are passionate, skilled, a big thinker, a hard worker, people-oriented, team-player, and wiling to learn, thus join our elite team of energy professionals.
We are currently hiring for Sales Professionals in Texas (Dallas/Ft. Worth, Houston, Corpus Christi, Clear Lake, Galveston, Sugar Land, Pasadena, Beaumont, and Humble) New York (New York City), Pennsylvania, Illinois (Chicago), Maryland, and Washington D.C. markets.
To submit your resume or to inquire about the available positions within your market, email us at:
careers_palenergysmart.us
Bilingual in Spanish, Vietnamese, or Chinese is a plus.
The Switching Process
Switching is simple
Once you've decided to switch, simply contact us. The switching process is simple. Just contact us and tell us that you'd like to switch or sign up for new service (a.k.a move-in) or new construction. After you've signed up, we'll send you a Terms of Service agreement, which is your new service contract. Review it carefully because after you receive it you'll only have three business days to cancel without penalty, if your Terms of Service provides for a penalty. You will also receive a postcard in the mail telling you that the switch request has been received and processed and will tell you how to cancel the switch.
When will my switch occur?
Your new electric service plan won't take effect until your next scheduled meter read, which could take up to two billing cycles. You can ask for your meter to be read earlier,which will allow your new provider to start serving you sooner, but your provider will most likely charge you an early meter reading fee. Check with your provider to see how much this fee will be.
Uninterrupted service
Rest easy, switching providers will not interrupt your electricity service. All that changes is the company that sells you power, not the company that maintains the poles and wires that deliver electricity to your home or business. The reliability of your service will not be affected by your choice of provider, and if a power outage occurs for any reason, your service will still be restored just as before regardless of which company you're with.
Affiliated Retail Electric Provider The Affiliate Retail Electric Provider was part of the original electric company (i.e., Reliant Energy) that generated and sold electricity in your area. Now, the Affiliate Retail Electric Provider only sells electricity and provides customer service. It does not operate or maintain distribution and transmission wires.
Broker Any entity that serves as an agent or intermediary in the purchase and sale of electricity to retail customers.
Bundled or Fully Bundled Rates All generation, trasmissiona and distribution services provided by one entity for a single charge. This would include all ancillary and retail services.
Customer Charges Flat fee applied each month regardless of the amount of kilowatt (kWh) used. Fee covers meter reading, equipment, and customer service.
Recurring Charges .
Delivery Charge Allows for the recovery of the monopoly wires companys corporate capital investments plus a regulated rate of return guaranteed by the appropriate regulation authority (usually around 10%); it also recovers costs related to the maintenance and operation of the transmission and distribution system, and covers power restoration and service operations. The kWh charge is based on the amount of kilowatt hours (kWh) of electricity a customer has used during a billing period. The kilowatt (kW) charge (also known as "demand" charge) is based on the greatest instantaneous amount of electricity consumed by a customer in any half-hour period during the billing cycle.
Deregulation Removal or relaxation of regulations or controls governing a business or service operation like utilities.
Electric Reliability Council of Texas (ERCOT) The corporation that administers and maintains the reliability of the state's electrical power grid. When you choose a new Retail Electric Provider, this group will send you a postcard confirming your switch from one Retail Electric Provider to another.
Electricity Facts Label An information sheet required by the PUC that provides customers with standardized information on a Retail Electric Providers prices, contracts, sources of power generation and emissions. It allows customers to make an "apples-to-apples" comparison of Retail Electric Provider offers.
Energy Charge That portion of the charge for electric service based upon the electric energy that was consumed or billed. The energy charge is usually measured in kilowatt-hours (kWh).
Electric Service Identifier (ESI ID) The basic identifier assigned to each Service Delivery Point used in the registration and settlement systems managed by ERCOT or another Independent Organization.
Generation Service Cost Costs (including fuel costs) associated with producing electricity at the generation plant.
Kilowatt-Hour (kWh) A unit of energy equivalent to one kilowatt (kW) of power expended for one hour of time. The amount of electricity you use each billing period is expressed in terms of a kilowatt-hour, and is noted on your bill.
Late Payment Penalty A one-time penalty of not more than 5% may be charged on a delinquent bill. Outstanding delinquent balances cannot be re-penalized. Penalty does not apply to residential or small commercial customers of the Provider of Last Resort (POLR).
Local Wires Company The company that transmits and delivers electricity to a customer's home or business along the poles and wires (formerly a local electric utility--i.e., Centerpoint, Oncor, AEP, TNMP, etc.). This company is still responsible for maintenance and repair of these poles and wires. The local wires company does not offer preferential treatment to any customer over another when performing switches or restoring power after an outage.
Provider of Last Resort The Provider of Last Resort serves as the "back-up" provider when a Retail Electric Provider leaves the market for any reason. If this happens, customers may switch back to the Affiliate Retail Electric Provider or choose another competitive Retail Electric Provider offering electric service in their area.
Renewable Energy Electricity that is made from "environmentally friendly" fuel resources, such as wind, water, biomass or solar. Sometimes referred to as "green" energy. Information on a Retail Electric Provider's generation sources can be found on its Electricity Facts Label.
Retail Electric Provider A company that sells electricity to customers. All Retail Electric Providers must be certified to do business by the Public Utility Commission of Texas.
Terms of Service A contract between a Retail Electric Provider and a customer that outlines fees, length of service and other important information.
Transmission and Distribution The actual delivery of electricity over poles and wires to your home or business. These services are provided to you by your local wires company (i.e., Centerpoint, Oncor, AEP, TNMP, etc.), which is responsible for maintaining the poles and wires, and responding to emergencies and power outages as always. The PUC still regulates transmission and distribution to ensure the safety and reliability of your electric service.
Usage This is the amount of electricity you used during the billing period listed in kilowatt-hours (kWh). This will be listed on your electric bill as kWh used.
Your Rights As a Customer Disclosure A document that informs you of your rights as mandated by the PUC. Retail Electric Providers must provide you with this disclosure.
CALIFORNIA Pacific Gas & Electric 1-800-743-5002
San Diego Gas & Electric 1-800-611-7343
Southern California Edison 1- 800-611-1911
CONNECTICUT CL&P 1-800-286-2000
UI 1-800-722-5584
DELAWARE Delmarva 1- 800-898-8042
(New Castle County)
1-800-898-8045
(Kent and Sussex Counties)
WASHINGTON D.C. Potomac Electric Power (PEPCO) 1-877-737-2662
ILLINOIS Commonwealth Edison 1-800-334-7661
AmerenCIPS 1-888-789-2477
AmerenCILCO 1-888-672-5252
AmerenIP 1- 800-755-5000
MAINE Bangor Hydro-Electric 1-800-440-1111
Central Maine Power 1-800-696-1000
Maine Public Service 1-877-655-4448
MARYLAND Baltimore Gas & Electric (BGE) 1-877-778-2222
Potomac Electric Power (PEPCO) 1-877-737-2662
Allegheny 1-800-255-3443
Delmarva 1-800-898-8042
(Cecil and Harford Counties)
(Eastern Shore of Maryland)
MASSACHUSETTS NGRID 1-800-465-1212
NSTAR 1-800-592-2000
CL&P 1-800-286-2000
PSNH 1-800-662-7764
WMECO 1-800-286-2000
Yankee Gas 1-800-989-0900
MICHIGAN Detroit Edison 1-313-235-1300
Consumers Energy 1-800-805-0490
NEW HAMPSHIRE
Granite State Electric 1-800-465-1212
New Hampshire Electric Co-op 1-800-343-6432
Unitil Energy Sys 1-800-852-3339
(Capital Electric)
1-800-582-7276
(Seacoast ELECTRIC)
NEW JERSEY Atlantic City Electric 1-800-833-7476
Jersey Central Power & Light 1-888-544-4877
Public Service Electric & Gas 1-800-436-7734
Rockland Electric 1-877-434-4100
NEW YORK ConEd 1-800-752-6633
NYSEG 1-800-572-1131
NIMO 1-800-867-5222
LIPA 1-800-490-0075
Orange RL 1-877-434-4100
RG&E 1-800-743-1701
OHIO First Energy 1-888-544-4877
Duke Energy 1-800-543-5599
Dayton Power & Light 1-877-468-8243
American Electric Power -
Columbus Southern Power 1-800-277-2177
PENNSYLVANIA
Duquesne Light Company 1-888-393-7000
PP&L 1-800-342-5775
West Penn Power (d/b/a Allegheny Power) 1-800-342-5775
RHODE ISLAND NGRID 1-800-465-1212
TEXAS CenterPoint Energy 1-800-332-7143
AEP Texas North 1-866-223-8508
AEP Texas South 1-866-223-8508
CPL 1-866-322-5563
TXU (Oncor) 1-888-313-6862
FEMA Disaster Information
PAL Energy Smart uses this website to promote, procure, inform, and aggregate potential consumers and businesses on finding optimal energy products and services as to save our customers money on their electricity bills.
We do not gather information about or from visitors to or users of this website solely as a result of such visits or usage, other than from (i) persons or entities who fill out our various online forms for energy-related quote, pricing, advertisement and the likes and (ii) persons or entities whom we allow to advertise with us in a written contract that We and the individual or entity sign and physically deliver or an "online" or offline contract that the Affiliate can review on the Affiliate registration page on this website and agree to by clicking on a button on that page (a "Customer or Business Agreement").
We do not gather information from visitors to our website who are not filling out our online form(s) or Affiliates with effective contracts. We do not have a generally applicable "privacy policy" that applies to all users of this website. Instead, each of our contracts with Individuals, Businesses and Affiliates contains terms that set forth the obligations of PAL Energy Smart with respect to the use and disclosure of the information that we gather from our network and Affiliates. In some cases, those terms reflect negotiations that occur between PAL Energy Smart and the Individual, Business or Affiliate; therefore, the terms are not necessarily the same for every individual, business, or affiliate member of our network who uses this website.
Information About Merchants
We use a "template" form of contract to enroll individuals or businesses. That template changes from time to time and, in some cases, may incorporate network policies that we publish on this website. We also use offline contracts and addendums to enroll individuals, businesses, or other entities.
Information About Our Customers
We will not disclose it to third parties except as follows:
We may disclose it to government agencies or officials or other third parties if we believe such disclosure to be required or compelled under applicable law or regulations or legal process.
We may disclose it to government agencies or officials upon their request, even if not compelled by a subpoena or other legal process, and without any duty on our part to independently confirm that such agencies or officials are legally entitled to such disclosure.
PAL Energy Smart is not responsible or liable for any use or disclosure by any Merchant, its networks affiliated companies or other third party of information about any of the aforementioned entities.
Data About Customers of Merchants and Affiliates
PAL Energy Smart does not use cookies or any other embedded web tools to gather its customer's information other than our company's online forms used for the sole purpose of providing energy quotes, bids, ads, and the likes.
We do not obtain any personally identifiable data about any of such customers or visitors through our technology or services, unless the individual or a business elects to furnish it to us or authorizes us to obtain that data. Our rights and obligations with regard to that information, therefore, are solely defined by our contract with that individual or business and are solely to that individual or business, and we do not, through these policies or otherwise, make any promise or undertake any obligation directly to any user of any individual's or business' information with regard to any use or disclosure of that information. Each Affiliate is solely responsible for establishing its own privacy policy, communicating that policy to the users of its website and ensuring that any access to, processing, storage in cordancewiththe applicable Individual Agreement or Business Agreement, of any data about those users is consistent with that Individual's, Business' or Affiliate's own privacy policy, applicable legal requirements of other obligations or commitments to such users. To the maximum extent permitted by applicable law, PAL Energy Smart hereby expressly disclaims any obligation or liability to any user of any Individual's, Business' or Affiliate's information, electronic information, website, or any other online/offline tools of any nature, including with regard to any data about that user that PAL Energy Smart obtains, processes, stores, uses or discloses.
Changes to Our Privacy Policy
To the maximum extent permitted by applicable law, PAL Energy Smart reserves the right to change or replace this Privacy Policy at any time and from time to time without prior notice to or the consent of any person. Any changes or replacement will be posted at this site.
Questions and Comments About Our Privacy Policy
Individuals, Businesses, or Affiliates who have questions or comments about this Privacy Policy or the relevant provisions of their Business Agreements should contact their Merchant Services representatives.
Stand directly in front of your meter. Looking at dials from an angle can distort the reading.
Read your meter dials from left to right.
If the dial hand is between numbers, use the smaller of the two numbers.
If the dial hand is positioned exactly on number, look at the dial to the right to determine correct reading. Has the dial to the right passed zero?
If no, use the smaller number on the dial you're reading.
If yes, use the number the hand is pointing to on the dial you're reading.
LOVE ACROSS THE OCEAN
Please join us in lending Leyna Nguyen's noble and worthy cause a helping hand simply by clicking "LOVE ACROSS THE OCEAN" link above today.
Thank you for your time and compassion!
PAL Energy Smart firmly believes that in order for us to realize our true potential and success, we would need to reach beyond the realm of the business world.
That's why we support organizations and programs that genuinely focus and truly care on improving the lives and uplifting the spirits of humanity.
To learn more about our supported charities, fundraiser partner, and donated affiliation(s) or to simply join us to make our world a better place to live, work, and play, please click the links and/or watch the videos herein.
PAL Energy Smart is The Official Sponsor of Birthdays of the American Cancer Society.
88.7 fm - kuhf
hpr
What To Do if Your REP Goes Out of Business?
If your Retail Electric Provider (REP) is no longer operating in Texas, Texas law requires another REP to step in and keep the lights on for a period of time so that you can either enter into a contract with that REP or choose another REP. This service is called the Provider of Last Resort (POLR). POLR service is designed as a safety net ensuring continuous electric service if a provider leaves the market. POLR service can be relatively high-priced due to planning costs and uncertainty in the number of customers and the amount of electricity the REP will be using at any given time.
What Customers Can Expect:
• A new provider is now responsible for providing service to you.
• You will receive a post-card from the PUC with important information.
• You may receive phone calls or emails regarding this change in service.
• You will receive an important notice in the mail from your new provider, the POLR. POLRs des- ignated by the PUCT.
• Any customer who receives notice that they are on a POLR rate should read the notice immediately and carefully, then contact that REP to make pay ment for the service that the REP has provided since their REP exited the market.
The rate offered by the POLR can be much higher than standard retail offers and can be tied to wholesale energy costs. POLRs may offer customers alternative rate packages, so customers should ask their POLR about such offers.
• If you are a low-income customer, you are eligible for deposit assistance, provided that the funds are available from the departing REP. You will need to inform your new REP that you are currently enrolled in the state low-income pro- gram to receive the assistance.
• You may switch to a different REP free of charge, if you do not want to stay with the POLR that is assigned to provide service to you, for up to 60 days.
• The PUC requires that REPs that leave the mar- ket return any unused portion of a deposit to a switched customer within seven calendar days after a meter read. A POLR can also require a deposit from a customer.
Changing Providers
Is there a penalty for changing providers?
No. There is no switching fee unless you request a special meter reading at a time other than your regularly scheduled meter reading. There may also be penalties if you break an existing contract with your current Retail Electric Provider. Review your Terms of Service agreement for details.
What is the difference between a switch and a move-in?
The term switch is used when a customer has power at their service address in their name and wants to switch their current Retail Electric Supplier (RES). The electric term move-in applies when a customer needs power turned on at their residence for the first time. Although there may be power at the place of residence, if it is in the name of the property owner or previous resident, requesting service in your name for the first time is considered a move-in.
If I sign up with a new Retail Electric Provider, when will the switch to that company happen?
Customers can choose a Retail Electric Provider at any time; however, you will not begin to receive power from your new Retail Electric Provider until after your next regularly scheduled meter reading. Before you are switched, you will receive written confirmation in the mail. You will receive your first electric bill from your new Retail Electric Provider on the following billing cycle.
Do I have a right to cancel?
Yes. You may cancel within three days from when you receive your Terms of Service agreement by contacting the Retail Electric Provider. If you are hand-delivered a terms of service agreement or you sign up for service using the Internet, there is a three-day cancellation period. The confirmation that will be mailed to you will also provide a way to cancel your switch.
What happens if my Retail Electric Provider stops serving customers?
You will not be without electricity. In most cases, your Retail Electric Provider will give you 30 days' advance notice to give you time to select a new provider. If your provider goes out of business suddenly, your electric service will be switched automatically to the "Provider of Last Resort" (POLR). POLR service is meant to be a temporary fix until you switch to another electric provider, and POLR service typically has very high rates compared to standard market offers. Use this Web site to shop for a new provider and ask the POLR to do an early meter read - this will cost a few dollars up front but will allow you to get switched to a lower-rate provider more quickly than waiting for your next regularly-scheduled meter read. If you do not switch to a new provider, you will remain with the POLR and have to pay its higher rates, so it's important to shop and switch providers as soon as possible.
Which companies are other people choosing?
Because Texas Electric Choice is a neutral source of information for public education, it does not have that information available, nor do we recommend any particular provider. You should choose the provider that is best for your personal needs.
If I do not choose an electric provider, who will supply my electricity?
If you decided not to choose a new Retail Electric Provider, your service is being provided by the Affiliate Retail Electric Provider. The Affiliate Retail Electric Provider is the electric provider that was part of the original electric company that generated and sold electricity in your area, that now only sells electricity and provides customer service.
Billing
Will my bill look different with Electric Choice?
Yes. Your Retail Electric Provider is responsible for customer service functions such as billing. The Public Utility Commission of Texas (PUC) has established rules requiring Retail Electric Providers to provide you with a bill that is easy to read. For example, your bill will be issued monthly, you will receive a paper bill via U.S. Mail, and you have the choice of receiving your bill electronically, if both you and your Retail Electric Provider agree. It is up to Retail Electric Providers to design their bills; however, there are many bill components they are required to include.
Will my bill be itemized?
It is up to Retail Electric Providers to design their bills. How they decide to itemize charges is up to them.
Whom do I call with a billing question?
You should contact your Retail Electric Provider.
How are billing disputes resolved?
Billing disputes should be directed to your Retail Electric Provider.
What portion of my electric bill am I shopping for?
The portion you are shopping for is the total price per kilowatt-hour (kWh), which will help you compare offers from Retail Electric Providers. Each Retail Electric Provider must provide an "Electricity Fact Label," which is designed to show the cost of electricity at various levels of consumption, taking into account all of the costs of producing and delivering electricity. It will probably be easier for you to compare offers from different Retail Electric Providers by looking at the total charges in the Electricity Facts Label. Contact each provider you are interested in and request a copy of their Electricity Facts Label to compare offers and determine which is best for your family.
HOW TO READ YOUR ELECTRIC & GAS METERS
Standard electric and gas meters
•Stand directly in front of your meter. Looking at dials from an angle can distort the reading.
•Read your meter dials from left to right.
•If the dial hand is between numbers, use the smaller of the two numbers.
•If the dial hand is positioned exactly on number, look at the dial to the right to determine correct reading. Has the dial to the right passed zero?
•If no, use the smaller number on the dial you're reading.
•If yes, use the number the hand is pointing to on the dial you're reading.
Note: You may have either a four- or five-dial meter. The correct readings for the example meters A and B above are: A - 9183, B - 98940.
Time-of-Use electric meter
•Stand directly in front of the meter and look at the display.
•Once you have found the display, watch it go through its cycle. Each display will start with a number: 01, 02, 03 or 04.
•The number in display 03 is Total kilowatt-hours (kWh). Write down the number displayed and label it as Total kWh.
•The number in display 04 is On-Peak kWh. Write down the number displayed and label it as On-Peak kWh.
•The number in display 08 (Level 3 only) is Mid-Peak kWh. Write down the number dsplayed and label it as Mid-Peak kWh.
•The meter does not record Off-Peak kWh. But you can calculate your off-peak usage by subtracting the on-peak usage from the total usage:
Total kWh On-Peak kWh (-Mid-Peak for Level 3)= Off-Peak kWh
PAL Energy Smart Mission
